Terms and Conditions

Terms and Conditions  

It is important that you read these Terms and Conditions carefully before placing an order at renabilinski.com (‘Site’). By browsing and ordering from our site, you accept, without any limitations, our general Terms and Conditions, and thus agree to be bound by all of these Terms and Conditions.


This website may be used for your personal use only, in accordance with these terms of use. You may download material displayed on the site, for non-commercial and personal use only, given you keep all copyright contained on the materials. However, you may not modify, publish, distribute and reproduce the content of this Site for public and/or commercial purposes without our prior written consent.

The entire content of this Site, including our jewellery designs, copyright, trademarks and other intellectual property rights it contains, including the name ‘Rena Bilinski’, is the sole property of our company and its licensors. Your misuse of the trademarks displayed on the site, and/or any content of the website, except as provided in these Terms and Conditions is strictly prohibited. In case of breach of contract, the company will enforce its intellectual property rights to the fullest extent of the law, including seeking of criminal prosecution.


From time to time there may be an information on the Site that contains typographical errors and/or inaccuracies that may relate to the product description, availability and pricing. Whilst we do take all the reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and up to date. We have made every effort to display the colours and the structure of our products as accurately as possible. However, we cannot guarantee that your device’s display of any colour and structure will be accurate.


Rena Bilinski does not endorse the content of any third-party websites. Rena Bilinski is also not responsible for the content of linked third-party websites and their advertisements. If you visit any third-party website via a link on this Site, you do so at your own risk and are subject to the terms and conditions of use for such sites.


Your placement of an order does not assure that we will accept your order. We may require additional information regarding your order if you have failed to provide all of the information required by us to complete it. Our acceptance of your order will be complete only when we send you an email confirming your order, after payment is taken from your credit or debit card. We do not accept orders from dealers, wholesalers, or other customers who intend to resell items offered on this site. The order will be dispatched within 1-2 business days. Any orders received on Sunday will be dispatched the following day.


All payments must be made at the time of Confirmation. Payment for all orders must be made by credit or debit card. We accept credit or debit card payments via Visa, MasterCard, Maestro, American Express, and via PayPal. In case we are unable to accept or fulfil your order for any reason then we will refund any money paid by you in respect of the order. Note that we will not dispatch the product(s) until we receive the payment in full.

For payments made by card, all credit and debit card holders and bank account holders may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to or does not authorise or validate the payment for any reason, we will not be liable in these circumstances for any delay or non-delivery of the product(s) which you have ordered as a result.

To ensure safe and secure shopping, we use standard internet encryption technology to provide you with the maximum level of security. Rena Bilinski does not hold any of your payment details anywhere on the Site. They are securely passed to our payment processor for authorisation by your bank or payment provider.


All orders are shipped within 1-2 business days. We aim to deliver product(s) to the delivery address you have requested in your order within the time set out in our confirmatory email. We cannot, however, give an exact or guaranteed delivery date. Note: ownership of the product(s) will pass on to you on delivery.


You may cancel your order at any time before your order is dispatched, and up to 30 days afterwards, beginning on the day the product(s) is delivered to you or someone appointed by you receives the product(s). By cancelling your order, you may return any product(s) purchased from us within 30 days and request a refund. To cancel your order, you must clearly inform us as soon as possible, preferably by email to: contact@renabilinski.com.

You must return the product(s) to us at your own cost within 14 days of notifying us of the cancellation, in the exact same condition in which you received them (without limiting your rights to take any reasonable steps to examine the product(s) and ensure they conform to your order). You have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the product(s), from the refund to which you are otherwise entitled.

To return the product(s), you must package the parcel securely using the original packaging and then return it to us by courier or tracked delivery mail or any other form of certified mail to the following address:

PO Box 4945
SL60 1LZ

Please Note: Make sure to include a note of your name and address inside the parcel before returning your purchase.

If you cancel your order within the 30-day period, we will process the refund due to you as soon as possible. In any case, within 14 days after the day on which we receive the product(s) back, we will refund the price of the product(s) in full, (except for any deductions we are entitled to make due to your misuse of, or damage to the product(s) including the cost of the standard delivery. We will refund any money received from you, using the same method originally used by you to pay for your purchase, unless agreed otherwise.


You should inspect the product(s) when you receive them for any defects or damage. If you find a defect or damage, please contact us as soon as possible (without delay and no longer than 7 days after delivery) with your order reference number. If the product(s) are found to be damaged or defective (through no fault of your own wearing or use) prior to delivery, we will repair the product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the product(s). We will either refund you the cost of the return of the product(s) to us paid by you or send you a prepaid parcel which you can use to return the product(s).


Each product is covered by a two-year warranty from the date of purchase (under normal conditions of wear and tear). During that two years, Rena Bilinski will repair any issue with a product, free of charge on receipt of valid proof of purchase. The warranty, however, does not cover any damage on any part of the jewellery from abnormal use, lack of care, negligence, accidents and incorrect use of the jewellery.


Our Privacy Policy can be found under ‘Privacy Statement’. By consenting to these Terms and Conditions, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be revised and updated from time to time. Please read our Privacy Statement carefully.


To contact us with any questions or concerns regarding these Terms and Conditions or the Site, you can email or write to us at the following:


PO Box 4945
SL60 1LZ

Email: contact@renabilinski.com  


LAST UPDATED: 10.10.2018

This page uses cookie files to provide its services in accordance to Cookies Usage Policy. You can determine conditions of storing or access to cookie files in your web browser.