If there’s something not quite right, or you are simply not satisfied with your purchase for any reason, returning an item couldn’t be easier. You have 30 days from the date you received your order to return. If you are using PayPal, you can return your item(s) for free without any additional costs. All returns must be accompanied by a copy of your proof of purchase.

You must return the product(s) to us at your own cost within 14 days of notifying us of the cancellation, in the exact same condition in which you received them. Please make sure your items are returned in new and unused condition, have all tags attached and include the original packaging.

Processing your refund

If you cancel your order within the 30-day period, we will process the refund due to you as soon as possible. In any case, within 14 days after the day on which we receive the product(s) back, we will refund the price of the product(s) in full, (except for any deductions we are entitled to make due to your misuse of, or damage to the product(s) including the cost of the standard delivery. We will refund any money received from you, using the same method originally used by you to pay for your purchase, unless agreed otherwise.


PO Box 4945
SL60 1LZ


Each product is covered by a two-year warranty from the date of purchase (under normal conditions of wear and tear). During that two years, Rena Bilinski will repair any issue with a product, free of charge on receipt of valid proof of purchase. The warranty, however, does not cover any damage on any part of the jewellery from abnormal use, lack of care, negligence, accidents and incorrect use of the jewellery.


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